The global COVID-19 pandemic has highlighted more than ever the double-edged sword that digital technologies represent for migrants. These technologies offer not only access to information and networking for migrants but also create new vulnerabilities and exacerbate inequalities in the context of increasing securitisation of borders and rising xenophobia online. These inequalities relate not only to digital divides in terms of access and use but also outcomes that all too often mirror existing structural inequalities. Against this backdrop, we convened a special panel session at the Virtual ICT4D Non-Conference on 16th September 2020 that sought to challenge the rhetoric around migration and digital technologies. The panel, which I chaired, was linked to our ongoing research and practice relating to migration and digital technologies, part of the UK Research and Innovation (UKRI) Global Challenges Research Fund (GCRF) funded MIDEQ Hub. MIDEQ, the South-South Migration, Inequality and Development Hub, brings together over 60 researchers and several partner organisations from around the world to examine the complex and multi-dimensional relationships between migration and inequality in the context of the Global South.

Migration has long been ‘appified’, and the recent digital responses to, and indeed the ‘appification’ of, COVID-19 highlights the opportunities as well as the risks associated with digital technologies for marginalised people, in particular migrants around the world. So, what are the key issues affecting digital migrants? What roles are international agencies and regional/local civil society organisations playing in this space? How do we ensure that digital technologies do not harm vulnerable people? These were some of the issues we addressed in the panel which brought together five distinguished speakers from around the world:
- Tanja Dedovic – Senior Regional Thematic Specialist on Labour Mobility and Human Development for the Middle East and North Africa, International Organisation for Migration (IOM). Tanja spoke about the how IOM, the UN agency that advocates for migrants, is leveraging digital technologies to promote safe and orderly migration through its MigApp which provides information and humanitarian services to migrants and government agencies. She also highlighted new projects that are using blockchain technologies to prevent contract substitution which sees migrant workers being forced into work that they did not sign up for. Tanja further noted the importance of complementing such efforts with proactive communications strategies and conducting due diligence of employers.
- Antonio Diaz-Andrade – Associate Professor, AUT University, Auckland. Antonio shared insights from his recent research into how refugees in New Zealand use digital technologies in their everyday social practices in unfamiliar information environments to exercise their agency. Refugees were seen to be using digital technologies to exercise their agency and to participate in their new host society while at the same time being socially connected to their friends and families in home countries and as well as in other parts of the world. A snapshot of his research is available here.
- Evan Easton-Calabria – Senior Research Officer, Refugee Studies Centre, University of Oxford. Evan’s talk centred around her recent study for UNDP, The Migrant Union – Digital Livelihoods for People on the Move, which examined the livelihoods opportunities and challenges from digital technologies, focusing particularly on digitally-mediated and remote work opportunities for refugees. She raised important questions in relation to refugee self-reliance and digital labour: are we truly training some of the most vulnerable people in the world for digital work or are we facilitating low-paid, low-skill work in the global gig economy which is subject to little or no regulation? Can we become more ambitious in the quality of work that is being offered to such workers? How can humanitarian agencies, intermediaries and employers ensure ethical safeguards for migrants in relation to digital work? How can the right to (or not to) work be protected? And how can the gender divide in relation to refugee digital workers and digital entrepreneurs be addressed?
- William Gois – Regional Coordinator, Migrant Forum in Asia (MFA). William spoke about the work of MFA, a regional network of NGOs, associations and trade unions of migrant workers, and individual advocates in Asia that seeks to promote migrant rights. William cited several digital interventions that MFA has been part of including the Recruitment Advisor, which helps share recruitment experiences of migrants with a view to promoting fair recruitment practices and Hamsa, an online system for reporting migrant worker abuse. William challenged the rhetoric around the promise of digital technologies and their so-called pervasiveness by highlighting some of the structural and systemic barriers that prevent vulnerable groups such as migrants from accessing and benefitting from these technologies. He concluded that because digital technology is not an equaliser and they often increase inequalities, it is important to use both online and offline methods to connect with what are essentially a very diverse range of migrant groups.
- Tim Unwin, Chairholder, UNESCO Chair in ICT4D, Royal Holloway, University of London. Tim spoke about the work he and I are leading on digital technologies, inequalities and migration within the larger MIDEQ project. He highlighted the key stages of our intervention work package which puts migrants at its core: first, seek to understand from migrants the ways in which they use digital technologies; second, explore with them how they understand notions of inequality within the migration process, and how they think technologies might be able to reduce them; and ultimately, work with migrants and digital developers to develop one or more digital technology interventions that can be used to reduce such inequalities. He also introduced two key findings from our early work which shows that while in some countries migrants are afraid of using digital technologies due to the harsh political conditions affecting migrants during the COVID-19 pandemic, they rarely use apps designed specifically designed for them in many others. These findings highlight the need to protect migrant rights while developing digital technologies that addresses their needs and aspirations.
The interactive panel session led to thought-provoking conversations from both panellists and through the forum chat. A key take-away for me was that when it comes to digital technology and migration, we need to begin with the migrants and seek to understand their needs and priorities. Actors in this space need to work ‘with’ migrants and not ‘for’ them! The pandemic has laid bare digital inequalities both in terms of digital exclusion and the potentially disempowering impact of these technologies through securitisation and surveillance. We need a relentless focus on the potential risk to marginalised people from digital technologies both in terms of ethical use and in terms of how they intersect with existing structural inequalities.
Work Package Lead, Digital technologies and inequality, MIDEQ









The UNESCO Chair in ICT4D was delighted to contribute to the 3rd ICT4D workshop convened by the Inter Islamic Network on IT (INIT) and COMSATS University in Islamabad, also supported by the Ministry of IT and Telecom in Pakistan on the theme of Mainstreaming the Marginalised, which was held at the Ramada Hotel in Islamabad on 28th and 29th January 2020. This was a very valuable opportunity for academics, government officials, companies, civil society organisations and donors in Pakistan to come together to discuss practical ways through which digital technologies can be used to support economic, social and political changes that will benefit the poorest and most marginalised. The event was remarkable for its diveristy of participants, not only across sectors but also in terms of the diversity of abilities, age, and gender represented. It was a very real pleasure to participate in and support this workshop, which built on the previous ones that were held in Islamabd in 2016 and 2017.

een a very active member of the Young Women Writers Forum, and had recently passed away battling Multiple Sclerosis. The Forum did not have any funding available and so they contacted Sightsavers with whom they had an existing MoU to help and support Blind Women Writers in Pakistan. The first “award” (but not in a physical sense) was a small gathering of like minded people who supported the cause of empowering women and overall inclusion more generally. As the years passed by this gathering which always took place around the 15th of October began a regular feature to honour visually impaired people who had done substantial work within the community. For the last 3-4 years they have also sought nominations from the wider community to include sighted people working for the service of visually impaired people.
Akber writes “I am deeply humbled and thankful to my vision impaired friends who recommended my name for this award. This is very special for me as it links me to the memory of the late Saima Ammar. She was a symbol of activism and defiance; she is someone who fought the cause for access to education for people with disabilities in Pakistan. She is someone who did not let blindness be a burden on her life, but rather used it as a motivation. She did not lead a very comfortable and luxurious life herse
MIDEQ provides an opportunity to do things differently. It has the potential to change our understandings and influence policy, but only if we truly listen to the voices of migrants in the many different contexts where they live and work.



Richard Clarke, Director General
The Forum of Minister and Secretaries of Culture was held in the very impressive Congress of the Argentine Nation, and provided an excellent opportunity for senior government officials from across the region to share presentations and discuss the theme of Libraries, Access to Information and the Sustainable Development Goals. Welcoming participants, IFLA President Glòria Pérez-Salmerón reminded them of the theme of her presidency – Motors of Change – and underlined the difference that libraries can make, for so many people, in so many ways. IFLA Secretary-General Gerald Leitner stressed to the ministers of the power they had in their hands, and made the case for ensuring that they – and libraries – are included fully in national development plans. A key outcome of the meeting was the signing of the
A dance performance in two parts by the Arte Ballet Compañía: the Don Quijote suite, and Tiempos de Tango, with ideation, choreography and direction by María Fernanda Blanco.