Harshal Kate and Garima Jain
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The availability of employment in a country improves socio-economic well-being and boosts the economy. Consequently, in an endeavour to reduce unemployment through an interventional programme, the Government of India launched DDUGKY (Deen Dayal Upadhyaya Grameen Kaushalya Yojana). This paper offers the ‘as-is’ processes mapping and gap analysis for the programme review of DDUGKY’s strengths and weaknesses, thus assisting policy makers with Business Process Re-engineering (BPR) of the programme under the Digital India vision.
Key findings and ideas:
The proposed ICT based review lays the foundation for driving future policy reforms ensuring that DDUGKY addresses:
1. First mile challenges: remain fit for purpose, maximize impact, and increase coverage through improved visibility, accessibility, and transparency;
2. Last mile challenges: deliver governance and services on demand, and empowerment of citizens; and
3. Beyond the last mile challenge: Inclusion of the rural youth excluded due to social menace, and policy paralysis.