Prof. G. ‘Hari’ Harindranath was delighted to to moderate the ITCILO Labour Migration Academy webinar on Digitalisation and Fair Recruitment – Sharing Experiences held on 23 October 2025. This was attended by over 50 practitioners from around the world representing governments, employers, trade unions, and civil society groups. They were joined by three experts who shared national experiences of digitalising fair recruitment processes in Bangladesh, India, and Nepal:
Neha Choudhary discussed Nepal’s Foreign Employment Information Management System (FEIMS), designed to reduce information asymmetries in the labour migration supply chain by connecting migrant workers, recruiters, employers, and other relevant actors.
Rahnuma Salam Khan introduced Bangladesh’s Recruitment Agents’ Information Management System (RAIMS), which enhances oversight of recruitment agencies and intermediaries, promoting transparency and accountability.
Dr. K.V. Swamy (former GM, Overseas Manpower Company of Andhra Pradesh, India) shared his experiences with India’s eMigrate system, which connects and monitors all stakeholders involved in labour migration.
Key insights from the discussion
Key insights from the discussions were:
Digitalisation can be transformational for fair recruitment. It enables more integrated engagement across stakeholders in the labour migration cycle, improving data collection and analysis, increasing transparency and accountability, reducing migration costs, and offering quicker access to grievance resolution mechanisms.
However, these benefits cannot be taken for granted. Labour migration recruitment is complex and risk laden. Digital tools alone cannot eliminate exploitation or structural inequities. Successful digitalisation of fair recruitment requires significant groundwork, including:
A migrant-first approach, aligned with the principle of “nothing about us without us”
A whole-of-government approach to ensure policy coherence and a data governance approach to match
Organisational cultural change across stakeholders to enable new ways of working
Commitment to digital skills development and ensuring accessibility for all migrant workers
Complementary on-the-ground interventions to ensure inclusion of the most vulnerable, who are often least likely to benefit from digital systems
Ethical and privacy safeguards that underpin digital systems, ensuring compliance with data protection regulations and safeguarding migrant workers’ rights.
Hari would like to thank the ITCILO for convening this panel, all the participants and staff for their engagement, and particularly Elton Di Tommazi Maciel and Michela Albertazzi for inviting him to moderate the session.
The 15th Global Forum on Migration and Development (GFMD) held between 2 and 4 September 2025 brought together in Riohacha, Colombia, more than 800 delegates representing governments, city mayors, businesses, civil society, youth and academia to exchange ideas on some of the most pressing challenges in global mobility.
The Colombia Chairship deserves huge recognition for putting together an ambitious and thoughtful programme shaping dialogue around six thematic pillars spanning mobility and women, children and young people on the move, media and culture for changing narratives, the promise and perils of new technologies, climate mobility, and the critical importance of regional cooperation and partnerships between origin and destination countries.
Prof. G Hari Harindranath comments that “it was a privilege to contribute remarks on behalf of academia at the session on the Future of the Summit on the final day and to speak in Round Table 6 on the digitalisation of migration management alongside colleagues from the governments of Ecuador and Georgia, the Institute of Employers, and technology and immigration services organisations”.
In the digital space, the opportunities are clear: technology can contribute to making migration safer and more efficient. But without safeguards, it can deepen inequalities. Many labour migrants already face precarious conditions, and now digital insecurity adds another layer of vulnerability, particularly so as they often lack the capacity to use digital tech safely, wisely and securely.
If we design digital systems with simplicity, accessibility, transparency, accountability and proportionality at the centre, we can then bring the benefits of digitalisation to those who are most likely to be disempowered by it. Getting it right for the most vulnerable means getting it right for everyone.
Thank you to the GFMD and for creating space for academic voices throughout this process, from the preparatory roundtables through to the summit. Evidence-based perspectives are essential in a field that is increasingly politicised and polarised, and GFMD’s unique framework is one of the few places where all stakeholders can meet together as equals.
Following our impact activities in Brazil during 2024, Prof Hari Harindranath returned to Rio de Janeiro in June/July 2025 to work with our local research partner, Dr Heloisa Melino, and organisations there for a series of follow-on activities funded by Royal Holloway’s Social Science Impact Accelerator (SSIA). These included three main activities.
1. Amplifying the impact of our work through artistic means
Efeito Urbano, an arts organisation and social project, based in the Providência favela of Rio de Janeiro, showcased a creative performance on digital safety in the periferias which drew on SSIA-funded work previously undertaken by Collective members, Prof Harindranath, Prof Tim Unwin and Dr Heloisa Melino and the experiences of the artists themselves with social networks and digital technologies.
Efeito Urbano is the first professional dance company in Morro da Providência and has developed its own concept of creation and research, Dança Urbana Negra Periférica, based on the pillars of race, gender and territory as well as traditional and contemporary Afro-referenced dances, in addition to the diverse expressions and cultural manifestations of experiences in the favelas and peripheries
The dancers put on a stunning performance capturing the intertwining of physical and digital lives in the favelas of Rio (link here to a short video). Choreographer Juliana Mello explained that the performance was a starting point for their new residency aimed at reflecting, through the language of dance, how the peripheral body navigates, resists and reinvents itself in the digital environment, with its strengths, pitfalls and invisibilities. Producer Ellen Pereira da Costa talked about the importance of engaging young people through artistic means to spread important messages such as the safe, wise and secure use of digital tech in their contexts which are often characterised by scams, identity theft and violence, both physical and online. Their aim was “to explore the potential of art as a languagethat activates different senses compared to textual narratives, by engaging the body and movement in the exchange of knowledge on a topic as urgent and necessary as this – particularly among vulnerable populations, who make up the core audience of Instituto Efeito Urbano”.
2. Extending our work on the safe, wise and secure use of digital technologies by vulnerable groups
This visit allowed us to extend our work on digital safety nasperiferias from our earlier focus on communities in the Maré favela of Rio de Janeiro to young people in the Morro da Providência favela and the surrounding areas. Following the Efeito Urbano performance, Hari and Heloisa led a workshop on the safe, wise and secure use of digital tech by vulnerable groups with some of the artists and members of the audience. Participants were keen to share their online experiences with each other and through the creation of a series of short videos.
3. Evidencing the impact of our ongoing work
We undertook an Outcomes Meeting to gather qualitative feedback on impacts and outcomes from our activities during 2024 with our main partner organisation, Casa Resistências in the Maré favela of Rio. The team at Casa Resistências, an LBT advocacy organisation and a shelter for women fleeing violence and abuse, had previously collaborated with us on activities relating to the safe, wise and secure use of digital technologies nas periferiasincluding a workshop led by Dr Heloisa Melino and the creation of a range of beautiful resources on digital safety designed by local graffiti artist, JLo. These and related activities were aimed at helping activists and others remain safe online while they report on rights violations and undertake their advocacy campaigns. Hari’s visit offered the opportunity to reflect on our activities and their impacts and outcomes.
Kimberly Veiga from Casa Resistências explained that our collaboration had helped build capacity and enabled them to undertake further activities with local partners such as Fiocruz University on online safety for activists and others in the favelas. She spoke of the impact of online harms for people in her context including online scams, digital identity theft and violence.
This collaboration has allowed us to think about technology as a route to access rights and it has opened another avenue for us to obtain wider support… It has helped us connect with wider networks of support. We now exchange experiences and access support from across the country, including psychological and therapeutic care…Thanks to this collaborative work, we have now created a new agenda on digital for our organisation
Kimberly Veiga, Casa Resistências
Kimberly spoke of the cascading effect of our collaboration that led them to undertake activities relating to the challenges faced by lesbian mothers and the creation of trustworthy resources to support them, similar to the ones we helped create on the safe, wise and secure use of digital tech by vulnerable groups in the Brazilian periferias. Fernanda highlighted the importance of our resources not only as a means to disseminate messages on online safety at all the events they attend but also as a means to enhance the visibility of the broader advocacy work being undertaken by Casa Resistências.
The visit also enabled Hari and Heloisa to meet with Voz das Comunidades, a community media organisation based in the Complexo do Alemão (Alemão complex of favelas in Rio) where they presented their ongoing work on the safe, wise and secure use of digital tech in the peripheries. The team at Voz shared their experiences of working in the challenging context of the favelas and the importance of physical and online safety as they go about recording and reporting on community matters.
Voz das Comunidades and their Social Impact team expressed interest in working with us in the future. So, watch this space!
In summary, our impact agenda in Brazil funded by SSIA has allowed us to work with multiple organisations and communities in the peripheries of Rio to spread awareness on the safe, wise and secure use of digital tech by vulnerable groups, helped build capacity of both individuals and organisations and reach a broader range of groups through engaging workshops and creative activities and multimedia outputs relevant to the local contexts in Brazil. Hari hopes to continue further collaborative work in Brazil with Heloisa given the interest and enthusiasm shown by local organisations.
Today, I had the privilege of delivering a session titled “Digitalisation of Labour Migration Governance: Inclusive Solutions or Digital Solutionism?” at the ITCILO Academy on Labour Migration. The session brought together an incredible group of nearly 40 participants from diverse regions – Asia, Africa, the Caribbean, Pacific Islands, and Europe. This global audience included policy planners, government officials, workers’ and employers’ organisations, civil society representatives, activists, researchers, and journalists – all deeply engaged in the critical issues surrounding labour migration.
What stood out for me was the richness of the perspectives shared by participants on the role of digital technologies in this sensitive and complex domain characterised by huge power imbalances and varied digital capacities. Digitalisation of labour migration governance cannot be truly fair if it serves governments, employers and intermediaries and then disempowers vulnerable labour migrants, the very group it is meant to support. We must ensure that migrant voices are at the forefront of these efforts. Their experiences and needs are integral to shaping solutions that are equitable, inclusive, and just.
Let us keep working together to amplify and centre the voices of migrants in this important conversation.
We are delighted to share the news that Profs G. ‘Hari’ Harindranath and Tim Unwin have received the award for “Best Collaborative and Innovation Research Project” from Royal Holloway, University of London for 2025 at their annual Festival of Research on 19th June for their ongoing research-practice with many other organisations across four continents on the safe, wise and secure use of digital tech in marginalised/peripheral communities, working especially with migrants and refugees. [The background to the image on the right is from one of their visits to the UNESCO offices in Nepal in 2023]
Their ‘project project was informed by social science research and resulted in the generation of interventions and training resources that were adopted by community groups and NGOs’ … To deliver outputs at scale, they have ‘engaged innovatively with international stakeholders, including third sector organisations (NGOs), international bodies (UNESCO, IOM, ILO) and key industry partners (community tech organisations). The sheer size, scale and duration of project activities are testament to the hard work’ they have invested. ‘Generating partnerships on such a global scale will not have come without its challenges, so [they] should be incredibly proud of [their] achievements in undertaking such a huge project’
Awards citation for research collaboration and innovation, Royal Holloway, University of London
More details of their work can be seen as follows:
Their main contributions on migrant use of digital tech within the UKRI GCRF funded MIDEQ project (2019-2024) can be fiund through these links:
Links to main work in Nepal (including freely available resources)
Guidance for small civil society organisations in English and Portuguese (for Mozambique)
Many organisations are contributing to this ongoing research, and full acknowledgement to them all is given in the links above.
A list of selected academic publications relating to this research:
Lorini, M.R., Harindranath, G. and Unwin, T. (2025) Responsible Digital: Co-Creating Safe, Wise and Secure Digital Interventions with Vulnerable Groups, Information Systems Frontiers, https://link.springer.com/article/10.1007/s10796-025-10611-4
Harindranath, G., Unwin, T., Lorini, M.R. (2024). The Design and Use of Digital Technologies in the Context of South–South Migration, in: Crawley, H. and Teye, J.K. (eds) The Palgrave Handbook of South–South Migration and Inequality, Cham: Palgrave Macmillan. https://doi.org/10.1007/978-3-031-39814-8_23
Harindranath, G. , Unwin, T. and Lorini, M.R. (2023) Rethinking digital tech policy for (and with) migrants, Chapter 8 in: UNRISD (United Nations Research Institute for Social Development) and MIDEQ (Migration for Development and Equality) Migration and Inequality in the Global South: Evidence from the MIDEQ Hub, Geneva: UNRISD, 36-40.
Harindranath, G. and Unwin, T. (2022) Digital technologies, migration and the SDG agenda, in: Piper, N. and Ditta, K. (eds) Elgar Companion to Migration and the SDGs, Cheltenham: Edward Elgar (in press)
Unwin, T., Marcelin, L.H., de Souza e Silva, J., Otero, G., Lorini, M.R., Anyadi, C., Gonçalves, D.M., Sato, D.P. and Harindranath, G. (2022) Uses of digital technologies by migrants from Haiti and to Brazil, Egham: UNESCO Chair in ICT4D, Royal Holloway, University of London, Working Papers No.4.
Majidi, N., Kasavan, C. & Harindranath, G. (2021) In support of return and reintegration? A roadmap for a responsible use of technology, in: McAuliffe, M. (ed.) Research Handbook on International Migration and Digital Technology, Cheltenham: Edward Elgar, pp. 220-236.
Unwin, T., Ghimire, A., Yeoh, S-G., New, S.S., Kishna, S.S., Gois, W., Lorini, M.R. and Harindranath, G. (2021) Uses of digital technologies by Nepali migrants in Malaysia, Egham: UNESCO Chair in ICT4D, Royal Holloway, University of London, Working Papers No.1.
Harindranath, G. and Unwin, T (2019), Digital technologies and migration: Reducing inequalities or creating new ones?, TREO Talk, International Conference on Information Systems, 15th December, Munich, Germany.
Harindranath, G. (2019) Digital technologies, migration and inequality, Presentation, Copenhagen Business School-Royal Holloway School of Management Joint Workshop, 16th September, Royal Holloway, UK.
To find out more about our work, do get in touch through our Contact Page.
Digital technology is rapidly transforming the way migrant workers are recruited, bringing both new opportunities and serious risks. The interactive panel session examined emerging digital solutions that aim to promote fair recruitment – from tools used by workers to platforms leveraged by governments, inspectors and employers – and unpacked the associated risks and opportunities, and discussed actionable insights from participants on what works, what doesn’t, and how digital tech can be better harnessed to protect migrant workers.
Hari participated in a panel that also included representatives from the International Trade Union Confederation and The Adecco Group, one of the world’s largest human resources and temporary staffing firm.
Hari’s contribution questioned the uncritical application of digital tech in contexts of vulnerability that can cause harms, exacerbate existing inequalities and even create new ones. If digital technologies are to be used to advance fair recruitment of labour migrants, then it requires responsible digital practices that balance tech with supportive human interventions and a sustained focus on the safe, wise and secure use of digital tech by migrants.
Hari had previously been invited to contribute to the Global Forum on Migration and Development’s (GFMD) preparatory roundtables on ‘New Technologies and Digitalization: Improving Migration Management and Regular Migration Pathways’ in Geneva during February 2025 (and online in November 2024) in preparation for the 2025 GFMD Summit in Colombia.
Created in 2007, the Global Forum on Migration and Development (GFMD) is a state-led process connecting governments with civil society, the private sector, local and regional governments, youth, the UN system and other relevant stakeholders to helps shape the global debate on migration and development.
These significant policy engagement opportunities evidence the impact of our research-practice with vulnerable groups including migrants undertaken over the past six years, initially funded through a major UKRI GCRF grant and then through Royal Holloway’s Research England ODA and Social Purpose Research and Innovation Hub (SPRIH) grants (all in Nepal and South Africa) and through SSIA funding (in Brazil). Further details of this ongoing work can be found here (on the safe, wise and secure use of digital tech) and here (on our research-practice with migrants).
As part of our contribution to the UKRI GCRF funded MIDEQ project (2019-24), members of the ICT4D Collective (Dr. Maria Rosa Lorini, Prof. Tim Unwin and Prof. G ‘Hari’ Harindranath) worked with colleagues at the Scalabrini Institute for Human Mobility in Africa (SIHMA) in Cape Town to help train a group of migrants in video production. Our overall research-practice explored how migrants in South Africa (and other countries) wanted to use digital tech to improve their lives, and one of the things that these migrants to South Africa wished to learn was how to make better quality videos about their lives, their work and how to use digital tech safely (see here for more information).
Launch of Through Their Lives, in Cape Town, January 2024.
One output of this work was a powerful 30 minute film about their lives and aspirations entiteld Through Their Lives. Another was their creation of the Fusion Avenue channel on YouTube where they continue to post useful videos on all aspects of migrant life, as well as the safe use of digital tech. We also sought to introduce these migrants to organisations who might be able to use and further develop the skills they had gained, not least so that our work would have more sustainable outcomes lasting beyond the limited period of GCRF funding. A return visit to South Africa in October 2024 provided a valuable opportunity to explore ways further to enhance this process.
We have been delighted recently to receive positive and constructive feedback from SIHMA about how this work has continued, without our direct involvement.
Through your funding, we were able to support a group of migrant amateur media practitioners to co-create a series of short videos reflecting experiences and perspectives of people on the move. The project unfolded with both valuable successes and learning opportunities. (Fr. Filippo Ferraro, SIHMA Executive Director)
Our MIDEQ funding had only provided limited resources for training the migrants on the ground, and ideally we would have liked to have worked with them for longer in a more sustained way to provide greater opportunities for them to practise and develop their video making skills (see their Fusion Avenue channel). It was also not always easy for the migrants to participate in the training and find the time to practise, especially given their needs to balance such training with their other day to day tasks and income generating activities. Our initial training undoutedly enhanced their skills (see their reflections on outomes of our work together eight months after the end of MIDEQ), and has enabled many of them to improve their business profiles on social media. However, it was insufficient for them to acquire the level of skills necessary to produce video work of sufficient quality to earn a living from this alone. We were delighted, though, that SIHMA was able to support them and help to improve their skills. Through a small amount of further funding from us they were also able to provide new equipment for the migrants to improve the quality of their videos on Fusion Avenue. These challenges were again highlighted by SIHMA:
While the initial recordings were promising, a number of videos required reshooting and further editing to meet the desired quality. In response, we engaged an experienced external migrant collaborator to assist with editing and technical guidance. This collaboration greatly enhanced the final production outcomes. We also welcomed new participants, since we were not able to connect with those previously interviewed. They contributed fresh perspectives through interviews, enriching the diversity and authenticity of the narratives. To ensure sustainable impact, we purchased video equipment for Fusion Avenue that enabled them to produce content of a higher standard — an investment that we believe will support future initiatives beyond the scope of this project. (Fr. Filippo Ferraro, SIHMA Executive Director)
This crucially show the importance of continued support to migrants in helping them gain new skills, and we are immensely grateful to SIHMA for this crucial contribution.
Five videos were produced as a contribution to SIHMA’s “Narratives on human mobility” and “Atlas of African Migration”, and these are also available below (just click on the images below to watch the videos):
We are delighted that after a long process of ensuring that the quality and content were approproate, SIHMA was able to conclude that:
The final deliverables include a set of completed videos that stand as a testament to the creativity, resilience, and talent within migrant communities. These videos will be hosted on our SIHMA website and included in the initiatives “Narratives on human mobility” and “Atlas of African Migration”. This initiative has not only strengthened our training and outreach efforts, but it has also empowered beneficiaries with new technical skills and confidence in self-expression. (Fr. Filippo Ferraro, SIHMA Executive Director)
We look forward to continuing our work with migrants across southern Africa, to explore further how they can use digital tech to contibute positively to their lives. For our wider work on the Safe, Wise and Secure use of digital tech by economically poorer and more marginalised people across the world do access our resources here.
Projectitis is the bane of much good research and practice, whereby often well-intentioned people get caught up in a vicious cycle of bidding for project funding, delivering outputs, producing evidence of success, and then bidding again for new projects. All too frequently, insufficient effort is expended on supporting those involved to continue delivering positive outcomes in the years following the end of a project. In 2019 we were fortunate enough to be part of a successful bid for UKRI GCRF funding for a five year research Hub focusing on migration for development and equality (MIDEQ). By its end in 2024 it was clear that our work package on how migrants might benefit from using digital tech had only really just begun to generate outputs and outcomes to benefit the lives of the migrants and migrant organisations with whom we were working in Nepal and South Africa, and that more work needed to be done to help ensure that these outcomes became a lasting legacy of our work together.
Some of our reflections at the end of 2023 about how migrants might actually benefit from the millions of pounds spent on the academic research undertaken during MIDEQ were published as Unwin, T., Casentini, G., Harindranath, G. and Lorini, M.R. (2023) What works for migrants: reflections on research practice in the interests of migrants (Egham: ICT4D Collective, Working Paper 1). This reinforced our determination to try to find ways through which we could continue to support those with whom we had started working during MIDEQ, and we have been very fortunate to benefit from small amounts of continued funding from Royal Holloway, University of London (ESRC Social Science Impact Accelerator, and a Research England Block Grant) which has enabled us to revisit colleagues in South Africa and Brazil to encourage deeper and wider impact and outcomes. We are very grateful to the Research Impact team (Emily Gow and Rachael Kendrew) for all of their support and flexibility in helping us take this forward.
Most recently, we have also benefitted from a further small grant from Royal Holloway, University of London’s Social Purpose Research and Knowledge Exchange Funds to enable Hari Harindranath and Tim Unwin to return to Nepal for a short visit in January 2024 to help put in place structures that will enable the work we initiated to become further embedded within the activities of our partner organisations, thereby helping to ensure outcome continuity. This work initially focused on three main areas: the Pardesi portal (https://pardesi.org.np), training resources on the safe, wise and secure/private use of digital tech by migrants, and cybersecurity guidance for small civil society organisations. However, the visit also provided an opportunity to explore future collaborative initiatives, especially with our partner organisation ACORAB/CIN, the Association of Community Radio Broadcasters in Nepal.
Our original meetings with migrant organisations in Nepal in September 2022 had emphasised the need that they had identified for an overarching portal for migrants to provide accurate access to relevant and reliable information about all aspects of the migration process. This was not at all intended to duplicate existing information, but instead to provide a simple way for migrants to access the important information that they needed and that is already available on various disparate sites. Originally, we had supported many of the main migrant organisations and people within the local tech community to come together collectively to create this resource, not least so that all of the important entities felt involved in its creation and maintenance. However, it had become evident over the year since the end of MIDEQ that this needed to be complemented by firm direction and leadership to ensure effective updating and development of the portal, and as a result of meetings held during our visit we are delighted that Pourakhi, a human rights defender organization run by and for returnee Nepali women migrants, has agreed to take on this role.
Resources for migrants on the safe, wise and secure use of digital tech
Meeting with Minister Sharat Singh Bhandari, Minister of Labour, Employment and Social Security, and colleagues from Pourakhi
Meeting with Anjali Shrestha, National Migrant Resource Center Officer (NMRC)
During our original MIDEQ project we had developed a set of training resources in the six main languages used in Nepal to empower migrants to use digital tech safely, wisely and securely, with the original intention that these could be rolled out through the training provided by the Migrant Resource Centres (MRCs) in every province of the country. Despite previous meetings with government officials over the previous three years, changes in official roles and the evolution of government policies meant that we had not yet achieved this aim. Persistence and continued commitment nevertheless pays off, and we were delighted that we were able to share information about our work on this visit with the new Minister of Labour, Employment and Social Security, and that our good friend Anjali Shrestha (the National Migrant Resource Center Officer) has committed to finding ways through which counsellors at the MRCs can receive training based on the resources that we have already developed, supplemented by new posters and advice on key messages (see section on new resources being developed with ACORAB below).
Developing our partnership with ACORAB/CIN
The ACORAB/CIN studio
The ACORAB/CIN studio
During our initial MIDEQ work we signed an official parntership Memorandum of Understanding with ACORAB/CIN, the Association of Community Radio Broadcasters in Nepal, who helped to disseminate our original resources on the safe, wise and secure use of digital tech to their regular audience of 6.7 million people across the country. We have comntinued to work together in training and advocacy, with ACORAB/CIN for example participating actively in the workshop we held at the WSIS+20 session on the future of community media in Geneva in May 2024. Our latest visit to Nepal helped to cement this relationship, with Tim Unwin delivering a seminar on Community Radio in an Increasingly Digital World, and agreements were also reached on the production and dissemination of new resources on the safe, wise and secure use of digital tech. These will include posters and podcasts on key issues of importance to migrant digital safety and privacy.
Sharing information and exploring new ideas with international organisations
Tim Unwin receiving a certificate of appreciation from Prajwal Sharma at IOM
Meeting with Dollie Shaha at BBC Nepal
We worked closely with colleagues in international and bilateral organisations in Nepal during our original MIDEQ project and this visit provided a valuable opportunity to update colleagues in IOM, UNESCO, and the British Embassy about our work as well as to explore possible future synergies. All too often staff in these organisations move on to new roles and it is therefore very important to develop new personal relationships wtih their successors to ensure that valuable institutional links are maintained. This visit also provided a useful opportunity to meet with staff at BBC Nepal to learn about their work and relationships with ACORAB/CIN.
Meetings with migrant organisations and others involved in our MIDEQ work
One of the main purposes of our visit was to meet with the local migrant organisations wth whom we had worked during MIDEQ to learn more about their current activities and how we might continue to work together both on the pardesi.org.np portal as well as on propagating messages about the safe, and secure use of digital tech. In addition to thos colleagues depicted above and below, we also met with Bijaya Kimari Rai Shrestha from AMKAS and Anita Ghimire from ISER-N.
Measuring the real outcomes of our work for the lives of individual migrants and their organisations remains difficult. We are very hopeful that as a result of our visit many new initiatives will take place that will help us together to achieve lasting outcomes:
Under Pourakhi’s oversight, working with many of our original MIDEQ colleagues, the pardesi.org.np portal will regularlly be updated and enhanced.
Our basic resources on the safe, wise and secure use of digital tech will be rolled out for all the counsellors in the 77 Migrant Resource Centres by the end of the year, and awareness raising posters and leaflets in relevant languages will also be made available for them.
Our cybersecurity resources for civil society organisations will be translated into Nepali and distributed to relevant organisations in Nepal.
ACORAB/CIN will continue to share information about the importance of cybersecurity at individual and organisational level through its support for local community radio stations.
At an organisational level, we will continue to work with ACORAB to help them engage appropriately in relevant digitalisation processes, and with IOM in the delivery of their Migration School.
Across all of these initiatives, we have put in place mechanisms to enable us better to understand the outcomes of our research-practice, not least so that we can share further information about what works and what challenges remain so that others can learn from our experiences. We believe that hearing from migrants themselves is one of the best ways to share such understandings (see videos here), and so this post closes with a short commentary from Swarna Kumar Sha from NNSM, the umbrella organization of civil society organizations in Nepal working in the field of labour migration and development, about his experiences of working with us.
“Hari” Harindranth and Tim Unwin from the ICT4D Collective were delighted to have had the opportunity to participate actively in this year’s ICEGOV (International Conference on Theory and Practice of Electronic Governance) held in Pretoria from 1st to 4th October, and convened by our good friends at UNU EGOV, under the patronage of South Africa’s Department of Public Service and Administration, and organised jointly with the Univeristy of the Witwatersrand and South Africa’s Centre for Public Service Administration. The organising committee created a very convivial atmosphere, in which we were able to meet with acquaintances from the past and also made many new friends from across the world. On a more personal level, it was great being able to walk to and from the conference centre at CSIR every day which served to keep us fit, and we had just about adjusted to the altitude (c.1350 m) by the time we had to leave!
We were kept busy by the organisers, chairing a third of the conference’s paper sessions between us! Hari was joint session chair for two of the conference sessions (click on link for the detailed programme):
Hari also presented a joint paper on behalf of Maria Rosa Lorini and Tim on Mitigating Risks: Safe, Wise and Secure Use of Digital Technologies by Migrant Communities in South Africa. To our delight, this was one of three papers nominated by the conference panel for the best ongoing research! The proceedings will be published in digital format only as part of the ACM International Conference Proceedings Series (ICPS) so watch out for this if you want to read the full paper.
Highlights of the conference included keynotes by Prof. Tshilidzi Marwala (Rector of the UNU) on Digital Cooperation: International Governance of Emerging Technologies & the Global Digital Compact, and by Prof. Judy Dlamini (the Chancellor of Wits University) who gave an inspiring closing keynote. We were also richly entertained to a traditional South African braai and music at ithe conference dinner, where together we all sought to put to rights the world of global digital governance!
Particular thanks are due to the entire organising team, and especially to the tireless Flávia Barbosa who did so much behind the scenes to make our participation in the conference so productive and enjoyable.
In the final months of our MIDEQ WP9 team’s interventions working with migrants in South Africa, a remarkable phenomenon emerged — a “yeast effect” that represented the catalytic effect of the impact of colaboration between academia, NGOs, migrant communities and individual participants. This effect symbolises the organic growth and replication of positive outcomes, as individuals who were initially trained by our team together with local colleagues and experts became catalysts for change within their own communities and associations.
Adapting and Propagating Learning Materials
One of the cornerstones of our intervention was the adaptation and propagation of learning material used in the initial workshops we organised and ran. Recognizing the importance of tailoring educational resources to local contexts, we worked with local educators and experts and with the initial participants to create relevant learning material on issue relating to the use of digital tech by migrants. A special focus was on security and safety online and on content creation (to see more about our initiative and trainings), ensuring their accessibility and relevance to the communities we and they served.
After a series of workshops run by our team between November 2022 and August 2023, some of the trainees started organising sessions and training people in their own communities. During presentations to different audiences, such as chairmen of migrant associations, women community leaders, NGOs representatives and teenagers, the new trainers further adapted the learning material to suit the specific needs and understandings of each group. All examples were carefully crafted to resonate with the audience and address their concerns, responding to feedback from local stakeholders and demonstrating their commitment to meeting emerging challenges and empowering individuals with relevant skills and knowledge.
Furthermore, the team of trainers began developing new PowerPoint presentations that addressed frequently asked questions and were designed to be engaging and captivating for the public. Some examples of these slides are illustrated below.
From the Power Point Presentation created by the Fusion Avenue team in Johannesburg
From the Power Point Presentation created by the Fusion Avenue team in Cape Town
Targeted Events, Outreach, Collaborations and Partnerships
Our efforts encompassed a diverse range of events such as documentary presentations (see our blog about recent events) and targeting specific groups of stakeholders. From migrants and migrant associations to local communities, international organizations, academics, and media, we engaged with a wide spectrum of audiences to ensure the broad dissemination of knowledge and resources. A key highlight of this part of the intervention was the implementation of peer-to-peer knowledge sharing initiatives. Through video creation and dissemination, as well as face-to-face workshops run by migrants for migrants, we witnessed at first hand the power of community-led education. Individuals who were trained in our initial workshops took on leadership roles, becoming educators and advocates within their own communities. This is how the Fusion Avenue team of trainers presents and sponsors their work to support more organisations and communities:
Central to the success of these interventions was a spirit of collaboration and partnership. We worked closely with local stakeholders such as the Adonis Musati Project, international organizations such as the Scalabrini Centre, academia and research institutes such as SIHMA, and migrant associations such as MAGSA to leverage collective expertise and resources. This collaborative approach not only enhanced the effectiveness of our interventions but also fostered a sense of ownership and created the bases for the continuation and sustainability of the activities within the communities we served. This collaboration of groups from 12 different African countries represents a significant step forward in fostering solidarity and collective action among diverse migrant communities.
Together, they are now working on a common agenda in Johannesburg and Cape Town related to the safe, secure, and wise use of digital technologies, as well as communication skills and changing the narratives around migration. This collaboration represents a significant step forward in fostering solidarity and collective action among diverse migrant communities.
Measuring Impact and Ensuring Sustainability
The impact of the intervention was quantifiable, with hundreds of individuals already having been trained and reached through the different activities convened by the migrants with whom we worked. More than 200 people have been trained during the last 5 months by 12 of the 30 trainees in our original workshops. The rest of the participants are using the acquired skills to get a job and to fulfil their personal aims.
The majority of the activities carried on by the ‘new trainers’ covered more than one 4-hours session with each group of people. This approach ensured sufficient knowledge transmission, not least by allocating enough time to do practical exercises during the session including such things as how to change the settings on personal social media accounts. It also enabled the testing of information reception during the re-cap done by the trainees at the start of every new session.
Every participant completed a feedback form to give back impressions on the quality of the activity and suggestions for improvements. In the case of school teachers, community leaders and representatives of organisations and associations, the learning material was always requested by the trainees so that they could further disseminate the lessons learned (all our materials were created using Creative Commons BY-SA licenses). Some interviews and appreciative letters also witness this commitment. The administrator of the Congolese Society of South Africa Diana Bongongo highlights below what she learned from our trainees – now trainers! – and how she will herself become another yeast of change!
Integration of lessons learned into existing programmes
As part of our commitment to knowledge exchange and continuous improvement, we have shared our journey through a documentary film covering our interventions in South Africa. Additionally, we leveraged social media and collaborated with research hubs and NGOs to disseminate videos created by migrants, ensuring that our learnings reached a wider audience and had a lasting impact. But perhaps more importantly, our focus was on ensuring the continuation of these activities beyond the intervention period. Through partnerships with local stakeholders (including migrant organizations, associations, community leaders, local media companies, and school teachers) and integration of training resources into existing programs, we laid the groundwork for long-term sustainability and community empowerment. Our learning material is for instance now being used by the Scalabrini Centre in Cape Town, which reaches out to 1,500 migrants trained face-to-face yearly. Cape Town TV is also supporting the dissemination of the videos produced as well as the preparation of focused programs on migration.
Additionally, local non-migrant organizations such as Ubuntu Bethu have been instrumental in deploying workshops on digital safety and content creation in marginalized communities where many migrants reside. These partnerships have expanded the reach of our intervention to people living with constraints and limited access to the type of support and trainings offered elsewhere, and provide much needed advice for job search in areas with more than 50% rate unemployment, and for online safety in area of high gender based violence. The new partnerships and collaboration have also sparked further discussions around inequalities faced by migrants in areas affected by severe deprivation for all residents, furthering our collective efforts for social change.
In conclusion, the yeast effect of our intervention exemplifies the transformative potential of collaborative efforts in uplifting migrants and the wider communities in which they live. By harnessing the power of community engagement, peer-to-peer learning, and targeted outreach, we not only empowered individuals but also laid the foundation for sustainable change that will continue to flourish long after the intervention has ended.
This second segment centred on the secure utilization of information technology for safe migration, and featured Swarna Kumar Jha, the Coordinator of the National Network for Safe Migration-NNSM Nepal, and Sindhu Aryal, the Secretary General of Pourakhi Nepal, both of whom have worked tirelessly with us over the last couple of years in helping to develop the https://pardesi.org.np portal and training resources on the safe, wise and secure use of digital tech (as part of the work of the MIDEQ Hub funded by UKRI GCRF). It was broadcast on February 17, 2024, immediately following the Sajha Khabar news bulletin at 7 am, as part of their regular programme “Sajha Nepal”. It has already garnered 243 views on their Facebook channel. However, “Sajha Khabar” is also distributed to over 300 community radio stations throughout Nepal, reaching over 6.7 million people, which will significantly extend the reach of the social media channel for this episode.
The programme also incorporates vox pops from survivors who have recounted their challenges while employed as migrant workers, and a report presented by Ms. Sushila Shrestha (from the 19:10-minute mark to the 22:20-minute mark) greatly enhances the programme’s interest.
We are delighted to hear that the training resources on safe, wise and secure use of digital tech by migrants, originally developed in Nepal (as part of the MIDEQ Hub, funded by UKRI GCRF) and reversioned specifically for women in Southern Africa have recently been used by our good friends at the Domestic Workers Association Zimbabwe (DWAZ) to deliver training to 1911 of their members in Zimbabwe, South Africa, Botswana and Namibia. DWAZ was set up by Mendy Lusaba in 2021 (see this interview about her in Lionesses of Africa), and it has a centre in Zimbabwe that offers training in housekeeping, cooking and baking, gardening and care work. They also have a domestic worker netball team for the mental health of domestic workers.
In January this year, we met up with Mendy in Johannesburg, where she joined the launch of our work in South Africa that had trained migrants in video making amd the safe use of digital tech, and she made the astute observation that little digital literacy training available in the region includes sessions on the safe, wise and secure use of digital tech (watch this short video where she speaks about this). Working with her and others in South Africa, we therefore reversioned our resources specifically so that they focused on the needs of women and girl migrants there, and it is great to see them being used in this way. The resources include a slide deck and guidance notes on how they can be used and adapted by trainers, and is available freely under a CC BY-SA licence. We are continuing to develop this and we are currently working in Brazil to produce a Portuguese language version that can also be adapted for countries such as Mozambique and Angola.
Everyone is vulnerable to the many harms enabled through the use of digital tech, and it is very important that these are mitigated so that people can indeed benefit from them. Women and girls in Southern Africa are particularly vulnerable to online sexual harassment, scams, bullying, being tracked, exploitation, fake news and identity theft. The training deck is designed for people with little previous knowledge about using digital tech, and includes specific guidance on how to avoid these harms. It was developed together with migrants and migrant oprganisations, and combines this practical approach with existing good practices recommended in the relevant literature. It is divided into four main sections: an introduction covering digital literacy basics, the safe use of digital tech, how to use these technologies wisely, and how to use them privately and securely, and it also includes a short list of recommendations for further reading.
Example of final slide from the training resources
Should you use these resources, please let us know and share suggestions for how they could be improved, and don’t forget to satisfy the requirements of the CC BY-SA licence so that iothers can also benefit from your work.
ICT4D Collective 