Prof. G. ‘Hari’ Harindranath was delighted to to moderate the ITCILO Labour Migration Academy webinar on Digitalisation and Fair Recruitment – Sharing Experiences held on 23 October 2025. This was attended by over 50 practitioners from around the world representing governments, employers, trade unions, and civil society groups. They were joined by three experts who shared national experiences of digitalising fair recruitment processes in Bangladesh, India, and Nepal:
Neha Choudhary discussed Nepal’s Foreign Employment Information Management System (FEIMS), designed to reduce information asymmetries in the labour migration supply chain by connecting migrant workers, recruiters, employers, and other relevant actors.
Rahnuma Salam Khan introduced Bangladesh’s Recruitment Agents’ Information Management System (RAIMS), which enhances oversight of recruitment agencies and intermediaries, promoting transparency and accountability.
Dr. K.V. Swamy (former GM, Overseas Manpower Company of Andhra Pradesh, India) shared his experiences with India’s eMigrate system, which connects and monitors all stakeholders involved in labour migration.
Key insights from the discussion
Key insights from the discussions were:
Digitalisation can be transformational for fair recruitment. It enables more integrated engagement across stakeholders in the labour migration cycle, improving data collection and analysis, increasing transparency and accountability, reducing migration costs, and offering quicker access to grievance resolution mechanisms.
However, these benefits cannot be taken for granted. Labour migration recruitment is complex and risk laden. Digital tools alone cannot eliminate exploitation or structural inequities. Successful digitalisation of fair recruitment requires significant groundwork, including:
A migrant-first approach, aligned with the principle of “nothing about us without us”
A whole-of-government approach to ensure policy coherence and a data governance approach to match
Organisational cultural change across stakeholders to enable new ways of working
Commitment to digital skills development and ensuring accessibility for all migrant workers
Complementary on-the-ground interventions to ensure inclusion of the most vulnerable, who are often least likely to benefit from digital systems
Ethical and privacy safeguards that underpin digital systems, ensuring compliance with data protection regulations and safeguarding migrant workers’ rights.
Hari would like to thank the ITCILO for convening this panel, all the participants and staff for their engagement, and particularly Elton Di Tommazi Maciel and Michela Albertazzi for inviting him to moderate the session.
Many of the authors have contributed audio recordings of their vignettes. These are available here, but are also being shared on a regular basis through our blog and our podcast over the next six months. Do follow us on Apple Podcasts to listen to these inspiring examples of how digital tech can be used constructively by some of the world’s poorest and most marginalised people, but also the reasons why most such initiatives fail sufficiently to serve their interests.
This important book can be pre-ordered from Routledge using the link above, and for those who respond quickly there is a 20% reduction if you order before 23rd October 2025.
The ICT4D Collective and Microsoft (UN and International Organisations UNIO) (supported by Bangladesh NGOs Network for Radio and Communication, ICT4D.at, and YouthIGF) convened a very lively and interactive Session 360 this morning at the WSIS+20 gathering at Palexpo in Geneva. This began by recognising that digital tech will not be used successfully to deliver the SDGs (especially SDG10) by 2030, but then focused in a very positive way on what governments, the private sector and civil society can indeed do to try to ensure that the poorest and most marginalised can use digital tech to improve their lives.
The session built on an online survey conducted in advance of the gathering to explore what people in our networks consider are the most important actions that can be done by governments, the private sector and civil society (as well as international organisations and academia). This is summarised in the slide deck used to guide the sessions (the whole deck is also available by clicking the image below).
Lively introductory thought-provocations were given by Erica Moret (Microsoft), Bazlur Rahman (BNNRC), Paul Spiesberger (ict4d.at) and Yuliya Morenets (Youth.IGF), and the main focus of the session was then to create together a mind map from brainstorming by participants both in the room and also online (as well as using post-its). This generated a wide range of positive and constructive ideas for what we all need to do if we really care about helping the most marginalised use digital technologies to improve their lives. This discussion is summarised below (click on image for full sized .pdf file):
The session ended by participants re-committing themselves to doing something different in the interests of the poorest and most marginalised.
As of 1st August 2023, the UNESCO Chair in ICT4D at Royal Holloway, University of London has reverted to its original identity as the ICT4D Collective. We are a group of very diverse researchers and practitioners from across the world, bound together by our commitment to the highest possible quality of research-practice relating to the use of digital technologies in the interests of the world’s poorest and most marginalised people.
Our last engagement as members of the UNESCO Chair in ICT4D: meeting staff and students at the NIC’s ICT and Electronics Innovation Lab in Pokhara, Nepal, July 2023
The Collective and the UNESCO Chair in ICT4D
The original ICT4D Collective was created in 2004, and evolved through an agreement in 2007 between UNESCO and Royal Holloway, University of London into the UNESCO Chair in ICT4D (Information and Communication Technologies for Development). UNESCO Chairs are groups of researchers in specific institutions undertaking work of direct relevance to UNESCO’s fields of competence, and they promote “international inter-university cooperation and networking to enhance institutional capacities through knowledge sharing and collaborative work”. Members of our UNESCO Chair have been very proud to have been associated with UNESCO for the last 16 years, and to have collaborated closely with many good friends in UNESCO’s Paris headquarters and field offices. We were also honoured that Houlin Zhao, the Secretary General of the International Telecommunications Union (ITU) between January 2015 and January 2023, and Jean Philbert Nsengimana, former Minister of Youth and Information and Communication Technology (MYICT) from Rwanda, were our Honorary Patrons.
The following are some of the things we have particularly enjoyed engaging in over the last 16 years:
Working together collegially in a truly multidisciplinary context, involving colleagues from Computer Science, Geography, Information Security, Law and Managament at Royal Holloway, University of London.
Creating one of the largest groups of postgraduates completing PhDs in the field of ICT4D during the late 2000s and early 2010s.
Crafting an extensive partnership network involving governments, the private sector and civil society, and sharing the lessons we have learnt about making partnerships successful.
Contributing our experiences in global discussions around the role of digital tech in international development, especially in the UN’s WSIS process (since its origins in 2003), and UNESCO’s many gatherings relating to education and technology.
Working on the ground in support of diverse groups of marginalised people, especially those with disabilities, out of school youth, women in patriarchal societies, and migrants and refugees.
We are now re-energised as the ICT4D Collective, with 22 founding members drawn from 13 countries – we welcome new members who share our aims and principles. Quick links to our research and practice are available below:
See also the ICT4D Facebook Group which we established in 2007 and now has >5,500 members
An exciting future…
We all look forward to continuing the work started by the original ICT4D Collective almost 20 years ago, although we remain very sad that the new leadership team at Royal Holloway, University of London did not see value in the institution continuing to have a UNESCO Chair. Perhaps we represented voices from the past; perhaps we have been too critical and anarchic; perhaps we have just been honest and spoken truth to power. Whatever the reason, we will continue to have fun working together, we will continue to challenge the status quo, we will continue to point out the many harms caused by the use of digital tech, and we will continue to work with and support the world’s poorest and most marginalised peoples.
Particiants on the DESC walk photographes beneath the statue of Rousseau as the sun sets
The Digital Environment System Coalition (DESC) convened two sessions (403 and 204) on 16th and 18th March at this year’s WSIS Annual Forum held in Geneva. The first was a walk which we believe to be the first ever such event held during a WSIS annual forum, and the second was a more traditional session within the cavernous CIGG. Both sessions were convened by the UNESCO Chair in ICT4D at Royal Hollloway, University of London which provides the Secretariat to DESC, in association with INIT (the Inter-Islamic Network on IT), the WWRF (Wireless World Research Forum), ICT4D.AT, and RC-DISC (the Research Cluster for Digital Inequality and Social Change at the University of Canberra).
Experiencing digital environment interactions in the “place” of Geneva (Session 403): the DESC Walk
We experience things differently when we walk, when we talk together, and when we interact with the real physical environment. We feel the fresh air on our faces, smell the vegetation, hear the noise of running water, and touch the rough rocks on the slopes. We interact differently with each other. We pause and contemplate where we are. Our minds engage in ways that are so, so different from when we sit in large conference halls.
This DESC walk provided an opportunity for participants (i) to share their own research and practice relating to the interactions between digital tech and the environment, (ii) to discuss the positive and negative impacts of digital tech specifically on the biosphere, hydrosphere, atmosphere and lithosphere, and (iii) to make recommendations concerning the further development of YouthDESC. In essence, individual participants brought the group to a halt at locations that they felt were most appropriate for them along the walk and shared information about themselves and their research/practice, and we also stopped at five pre-planned locations to discuss each of the main themes as a group. Moderators of each main stop sought to encourage the participants to highlight three positive and three native interactions between digital tech and the environment.
Parc Mon Repos – the biosphere (led by Paul Spiesberger). Issues discussed included the positives of being able to share nature through digital images, use of remote sensed imagery to monitor the biosphere, and the use of digital tech to enhance agricultural production. Negatives included digital pollution of plants and green spaces, potentially adverse effects on human health (including mental health), and increased urban exploitation of rural environments through digital tech.
Poste Filial – YouthDESC (led by Tasfia Rahman). This began with a visit inside the building to discover the ways through which it is now necessary to use virtual/digital systems to post a physical/real card. We also recognized the important links between postal communication in the past and digital communication at present. The Instagram account of @YouthDESC was discussed, alongside the pros and cons of different social media platforms for engaging youth
Pont des Bergues – the hydrosphere (led by Ahmed Imran). It was recognised that unlike the biosphere and lithosphere, the impact of digital tech on the hydrosphere is less immediately visible. However, negatives include the impact of deep sea mining for rare earth minerals, and the heating of water in cooling systems. The use of water warmed by the heat produced by servers was, though, also seen as a benefit.
Ile Rousseau – the atmosphere (led by Zumana Imran). Beneath the feet of the philosopher Rousseau, our thoughts turned to the atmosphere above us, and focused on the positives of the use of satellites for monitoring environmental change and enabling communication in isolated places, whilst also recognizing the harms of treating outer space as we used to treat the oceans (global commons), the impact on dark space, and space junk. It was also recognised that different cultures have differing views about the environment, and we must engage with indigenous communities.
Auditoire de Calvin – the lithosphere (led by Tim Unwin). As dusk came upon us, few people remained to walk up the steps to the Cathedral and Auditoire de Calvin, but we nevertheless discussed the impact of mining for minerals used in digital tech, the impact of waste especially in landfill, and also the potential benefits in land management.
Scenes from the DESC walk in Geneva, 16 March 2023
Reimagining the Interface between Digital Tech and the Physical Environment (Session 204)
This formal workshop session had three main aims:
to share an updated overview of DESC’s emerging model that challenges much existing work being undertaken on digital tech and climate change;
to provide an update on its ongoing activities since WSIS 2022; and
to do this in a lively and interactive way.
Official ITU photograph from WSIS Session 204
The session was structured as follows:
Introduction to DESC, highlighting the need to adopt a holistic approach focusing on the interaction between digital technologies and the totality of the physical environment (including the lithosphere, hydrosphere, biosphere and atmosphere – see diagram below) rather than just climate change. Indeed, a focus primarily on human-induced climate change is likely to lead to seriously adverse impacts on other dimensions of the physical environment.
Summaries of the key points of discussion explored during the DESC walk (WSIS Session 403) the previous day, presented by the five discussion moderators (including the YouthDESC session).
Highlights of two examples from the activities of DESC’s Working Groups emphasizing why these issues matter:
The indigenous DESC Working Group (Poline Bala’s sliodes were presented by Tim Unwin). This highlighted that indigenous peoples are insufficiently represented at events such as WSIS, and that they can contribute significantly to new ways of addressing the interface between digital tech and the physical environment
A video presentation by James Crabbe on the importance of omics for informing policy on deep sea mining.
This was followed by an introduction to the toolkit being developed by DESC for all those who have pledged to the ITU-led Partner2Connect initiative to enable them to consider and address the environmental impact of their proposed interventions.
The final element was a lively discussion around the issues raised, that included new commitments from participants to explore collaboration on implementing the DESC toolkit
DESC in Geneva
The general consensus from both sessions was that they were enjoyable and informative – and that DESC should offer to convene another walk in 2024 when we can delve once again into both the positive and negative impacts of the design and use of digital tech on the environment.
We are delighted that members of the UNESCO Chair in ICT4D at Royal Holloway, University of London, are involved in the following four sessions at this year’s WSIS Annual Forum in Geneva between 13th and 16th March 2023 (listed in chronological order):
Session 184: International Conference on Digital Transformation of Education: Road towards SDG 4 (Guest of Honour and Panellist), Thursday 16 March 09.00-09.45
Session 403: DESC Experiencing digital environment interactions in the “place” of Geneva (convenor) – this is a discussion-walk around Geneva commencing at the main entrance of CICG on Thursday 16 March from 16.00-18.30 (more details)
Session 204: DESC Reimagining the Interface between Digital Tech and the Physical Environment (convenor), Friday 17 March, 10.00-10.45 (more details)
Session 329: MIDEQ WP9 What migrants want: digital tech, inequality and migration (convenor), Friday 17 March, 11.00-11.45
Please do join us at these sessions, the last two of which will also be available for those wishing to join online. More information is available on the DESC sessions here.
The Coalition has four Focus Areas, and having participated actively in its meetings over the last six months, we are focusing our engagement primarily on the second of these: how the poor and marginalised can empower themselves through the use of digital technologies.
We are delighted to report that our pledge to Partner2Connect has now been validated. This is to advise, engage and involve Partner2Connect partners in delivering effective and empowering interventions with the world’s most marginalised people and communities.
We are offering the Coalition and its partners three main things:
An opportunity to engage directly in and contribute to our ongoing and future initiatives working with poor and marginalised communities and people who choose to use digital technologies for their empowerment. This will focus on five main areas:
Our work with migrants (especially in Nepal and South Africa as part of MIDEQ) to craft digital interventions that will reduce the inequalities associated with migration (led by Hari Harindranath and Maria Rosa Lorini)
Our work with people with disabilities, especially with our partner the Inter Islamic Network on IT throughout the Islamic world (led mainly by Akber Gardezi and Tahir Naeem)
Our work through TEQtogether on changing men’s attitudes to women and digital tech, especially in patriarchal societies (with the support of ICT4D.at, and led by Tim Unwin, Liz Quaglia and Paul Spiesberger)
Work on entrepreneurship. This has mainly been focused since 2018 in Kazakhstan and Central Asia on empowering creative local start-ups with entrepreneurship skills for growth and development (led by Endrit Kromidha)
Contributing expertise in research and practice to the further conceptual development of Focus Area 2 so that all activities are developed in accordance with the latest understanding of inclusive, equal and safe access and use of ICTsfor all. We recognise that there are many differing views about empowerment, and we relish the opportunity to engage with other partner organisations to develop shared understandings of benefit to P2C and to the world’s least connected peoples.
Offering training in empowerment theory and practice to partners within P2C. We look forward to the opportunity to engage actively with other P2C partners through workshops and other forms of tailored training to share our experiences of delivering digital interventions with and for the most marginalised, focusing especially on the notion of empowerment that lies at the heart of Focus Area 2.
We are one of the few academic entities yet to pledge commitments to Partner2Connect, and look forward to continuing to engage with and contribute to its actitivites, especially helping to ensure that the world’s poorest and most marginalised do indeed benefit from the increased global connectivity that the Coalition seeks to provide.
Please use our Contacts Page should you wish to find out more or to work with us in driving these pledges forward
ICT4D Collective 